Guest communication for boutique hotels, built by engineers who visit the front desk.
Guestium is a 360° guest communication platform for boutique hoteliers. Sales, the front desk, and reviews, in one conversation per guest. AI handles what used to take a person at a desk all day. A human steps in when it matters.
The platform
One conversation per guest. Across every channel.
A guest writes you on WhatsApp at midnight. The same guest emails you about a late check-in the next morning. Two weeks later they leave a review. Most hotels treat these as three separate conversations in three separate tools. Guestium treats them as one.
01 · One inbox
Every channel, one conversation
WhatsApp, email, Instagram, Facebook, web chat, walk-ins. The same guest, the same context, the same person. No more searching three tools to find what they asked yesterday.
02 · AI that handles routine
Quiet automation, never a chatbot
Check-in times. Parking. Breakfast hours. Restaurant bookings. Guestium handles the routine questions in your voice, in their language. A human steps in when it matters.
03 · Real integrations
Plugged into the systems you already use
PMS, channel manager, CRM, payments, the booking widget on your site. Guestium reads from them and writes to them. Not a parallel database to keep in sync.
The guest journey
From the first inquiry to the review, the same person is taking care of them.
Inquiry
A guest writes you
From WhatsApp, your booking widget, Instagram DMs, or an email. Guestium reads it, classifies it, scores it for likelihood-to-book, and surfaces it to your sales person ranked by importance, not by arrival time.
Qualification
We learn what they want
AI asks the questions a good front-desk person would ask: dates, party size, occasion, preferences. In their language. You see the conversation as it happens, and step in if you want.
Booking
They reserve directly with you
Directly with you, in the same conversation, with payment links and confirmation inline. Your OTA commission goes from 18% to nothing.
Stay
Front desk has every detail
When the guest arrives, the front desk already knows their preferences, their requests, their sensitivities. Pre-arrival messages went out automatically. Check-in is a conversation, not a form.
In-stay
Concierge in their pocket
Restaurant bookings, pool hours, late checkout requests, all handled in the same WhatsApp thread. Your concierge sees what's automated and what needs a human touch.
Review
The conversation closes the loop
Post-stay review prompts go out at the right moment, in the right tone. When a problem comes up, you see it before the guest posts it on TripAdvisor, and you get a chance to make it right.
Three products
Sales, front desk, reviews. One platform, one guest profile.
Product · 01
Sales
Turn inquiries into bookings without the front desk lifting a finger. Guestium qualifies, scores, and converts the inquiries that matter, and surfaces the rest as low-priority.
- Multi-channel inquiry inbox
- Lead scoring (six factors)
- Direct-booking flow with inline payments
- Conversion analytics by source
Product · 02
Front Desk
Replace your front-desk inbox with one conversation per guest. AI handles the routine; your team handles what matters. Pre-arrival, in-stay, post-stay, all in one place.
- Unified inbox across all channels
- Pre-arrival automation in six languages
- PMS read/write integration
- Concierge handover when AI hits its limits
Product · 03
Reviews
See the problem before the guest posts it. Guestium catches negative sentiment in the in-stay conversation and gives your team a chance to fix it before it becomes a 1-star.
- Real-time sentiment monitoring
- Automated post-stay review prompts
- Response drafting in your voice
- Reputation analytics across platforms
Built by
A team of engineers and a hotelier with eighteen years on the property side.
Guestium is built by a small team of engineers who spent the decade before this shipping software for companies where bugs cost money. We learned to work fast and to be honest about what was broken.
We’re joined by Sveta. She’s worked every role in a hotel from front desk to general manager, and she’s the reason we don’t ship anything that wouldn’t survive a busy Friday night.
We don’t pretend hospitality is a SaaS category. It isn’t. It’s a craft.
Who this is for
Boutique hoteliers who are tired of being sold to.
A good fit
- Independent or small-group properties, 50–150 keys.
- Where the GM or owner takes the call.
- Where guests still get a hand-written note at turn-down.
- Where the front desk knows the regulars by name.
Not the right fit
- Hotels that just want another chatbot.
- Hotels where the person reading this can't say yes.
- Properties looking for the cheapest tool on the market.
Talk to us
Forty-five minutes, no slides, no demo.
We’d rather ask the questions only hoteliers ask, hear what’s broken at your property, and decide together whether we’re the right people to help.